/Frequently Asked Questions
Frequently Asked Questions2018-11-21T11:20:44+00:00

FREQUENTLY ASKED QUESTIONS

How Can I Check The Price In My Currency?2018-11-21T11:20:27+00:00

We have added a currency converter to the site at right of the top menu. However, these are just for information as the transaction will be performed in USD.

Is Your Checkout Secure?2018-11-21T11:20:25+00:00

Absolutely, all transactions submitted to us are encrypted with TLS which encrypts information you input to protect it from interception by outside parties. BeyondCases is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

Do You Ship To My Country?2018-11-21T11:20:24+00:00

Yes, we ship worldwide.

What Are The Processing And Shipping Times?2018-11-21T11:20:24+00:00

Once you have placed your order, we begin processing it immediately. Usually it takes 2 business days to dispatch the items, however, in peak seasons, it can take up to 5 business days.

When you order multiple products, the orders can come from different designers. In this case, it could happen that you will receive your products in different packages and at different times.

For additional information, please visit our Shipping section.

Do I Have A Non-retina Or Retina Macbook?2018-11-21T11:20:24+00:00

If you have a pro 13 or 15 you can tell easily if it is Retina or Non-Retina based on if you have a CD drive.
If you have a CD drive you have a Pro NON-Retina Macbook
If you do not have a CD drive you have a Pro Retina Macbook

How Do I Know If I Have A 15-Inch, 13-Inch Etc? How Do I Measure?2018-11-21T11:20:24+00:00

You can find your model identifier in the system report

From the Apple menu in the top-left corner, choose “About This Mac”

Click “System Report” and you can find your serial number is listed in the Hardware Overview.

Type the serial number into the Check Your Service and Support Coverage, your model will show

When I Purchase A Macbook Case Do I Recive A Bottom Case?2018-11-21T11:20:24+00:00

Yes. The bottom part of the MacBook Cases is clear, we do not and will not print on the bottom case as this is where all the vent holes are to keep your mac from overheating.

Can I Make Changes To My Order?2018-11-21T11:20:24+00:00

If you with to change the model, quantities or any other, contact us as soon as possible. We will always try our best to make it, but time is everything as depending on the status of the order, there will be more chances to make it.

Can I Cancel My Order?2018-11-21T11:20:23+00:00

Within 30 minutes of placing your order you are able to cancel your order online, please contact our Customer Service team ([email protected]).

Can I Request For A Different Language Keypad For My Macbook?2018-11-21T11:20:23+00:00

Unfortunately, no, all of the keypads sold by beyondcases are in standard us layout. we do not accept exchange or refund request due to incorrect keypad layout.

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