FREQUENTLY ASKED QUESTIONS
We have added a currency converter to the site at right of the top menu. However, these are just for information as the transaction will be performed in USD.
Absolutely, all transactions submitted to us are encrypted with TLS which encrypts information you input to protect it from interception by outside parties. BeyondCases is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.
Yes, we ship worldwide.
Once you have placed your order, we begin processing it immediately. Usually it takes 2 business days to dispatch the items, however, in peak seasons, it can take up to 5 business days.
When you order multiple products, the orders can come from different designers. In this case, it could happen that you will receive your products in different packages and at different times.
For additional information, please visit our Shipping section.
If you have a pro 13 or 15 you can tell easily if it is Retina or Non-Retina based on if you have a CD drive.
If you have a CD drive you have a Pro NON-Retina Macbook
If you do not have a CD drive you have a Pro Retina Macbook
You can find your model identifier in the system report
From the Apple menu in the top-left corner, choose “About This Mac”
Click “System Report” and you can find your serial number is listed in the Hardware Overview.
Type the serial number into the Check Your Service and Support Coverage, your model will show
Yes. The bottom part of the MacBook Cases is clear, we do not and will not print on the bottom case as this is where all the vent holes are to keep your mac from overheating.
If you with to change the model, quantities or any other, contact us as soon as possible. We will always try our best to make it, but time is everything as depending on the status of the order, there will be more chances to make it.
Within 30 minutes of placing your order you are able to cancel your order online, please contact our Customer Service team ([email protected]).
Unfortunately, no, all of the keypads sold by beyondcases are in standard us layout. we do not accept exchange or refund request due to incorrect keypad layout.